133.CALL CENTER OUTSOURCING

Outsourcing today has become the lever to unload your organisation off resource-consuming procedures and controllable costs, allowing your organisation a stronger focus on core business areas. Helios in this regard leap-frogs over the competition by providing not just cost benefits but with the optimal leverage of people, passion and performance, a value proposition for your company that increases productivity and delivers unprecedented results.Helios is your ideal choice because of the following key differentiators that add value to your business.International presence in seven countries with head office in Scotland, UK.In depth understanding borne out of 30 years of management experience in the industry.Expertise in managing business across a range of verticals, industries and countries.Open and trusted relationships with clients and their customers.Various models of engagement to give you customised solutions.Internationally bound delivery guarantees and Service Level Agreements.Innovative and proven methodologies that control processes, technology and performance.

The crux of Helios Outsourcing is our people and their zeal to be the best in the industry. With widespread experience and varied expertise, our team consider your business, their business. With a six stage recruitment policy and a six week training program, we ensure that we employ some of the most committed, dedicated, top performing BPO operatives in the industry with impeccable communication skills and a passion to excel.By providing careers that’s challenging and rewarding, Helios Outsourcing offers our employees the right environment for them to realise their true potential in a place where having fun is a part of your key responsibility areas! It is of no surprise to us that we continue beating industry standard attrition levels month after month that would ensure your business is dealt with the same staff you deploy from day one giving you the benefit of increased performance over experience and time.

As a small business grows, a rising tide of customers is good news until each and every one wants to talk to you. That kind of chore you can farm out to a call center, leaving your team to focus on new business. Call centers can help you.Take orders, resolve complaints. Reach new customers or market to existing customers. Make appointments for service.Here are the first steps toward understanding and using call centers.First, try call center robots If what you need is to get a grip on incoming appointments, say, for a medical practice or car repair shop, an automated, Internet-based system might be enough and cheaper than call center outsourcing.

Try overseas call center outsourcing Inbound call centers often work from foreign shores using English (or Spanish) speaking reps to handle your company's needs. Increasingly, too, even big companies like insurance providers and airlines hire in-country, native speakers through home-based systems that rely on part-timers, usually U.S. citizens looking for flexible work schedules. Some call centers also handle faxes, e-mails and letters from your customers. They go by the name contact centers.
Hiring a call center can take a load of your mind, but then strangers are representing your brand. Ask for names of customers before signing on, and dial them up as mystery client. You might be surprised. Consider call center outsourcing a one-off project – say a timely marketing push – as a test before signing a long-term deal.
big part of using a call center successfully is reacting to what they learn. Make sure you have a good customer-relation database practice in place before taking on a call center project.