Friday, January 9, 2009

9.TELE CALLER JOB

First of all, you don't have to respond. You are in control of the conversation. You can say absolutely nothing if you wish. However, it may not be necessary to go to this extreme. A few words won't really hurt.So, what should you say, I recommend something that is quick and to the point, but not hateful. After all, remember that these are PEOPLE we are talking with. No matter what they have done, and no matter what a crappy job they have chosen for themselves, they still deserve to be treated with dignity and respect. But it's also important that you offer them no advantage, not even at the start of the conversation.

A popular trick that is used in these sort of calls is to get you to say the word yes as quickly as possible. The reasoning is that if you say yes early on, you will want to say yes over and over again, until you are eventually finding yourself on the losing end of a thousand dollar transaction. So, the obvious goal is to never say yes. When the conversation begins and the person on the other side asks you Are you Mr. (or Mrs) So-and-so you should quickly respond, May I ask who's calling Try it. You'll often find that they'll ask their first question again. After all, they're still trying to get you to say yes. Silly, isn't it But if you respond the same way again, they'll usually tell you what organization they are calling for. This is when you have a great advantage.

All you have to do now is say, Thank you, but no thank you.It's sort of a contradiction. You are nicely thanking them for the job they are doing, by treating them fairly and with respect. But you are also letting them know, Hey, I have better things to do with my time." And then you can hang up. Sounds easy, Still, for some people, even this approach seems too blunt. There are many people who feel obligated to give these telemarketers a chance to say what they're getting paid to say. Or possibly, when an all-expense-paid trip to Fiji is mentioned as a prize, they begin to dream about the need to get away from their worries for a little while. Either way, there is no reason to waste time listening to this nonsense.

As I said, most of the time that you will spend talking to any of these people is going to require you to say what they want you to say. And what they want you to say is YES. So, if you are as disinterested as I am in the things they are trying to tell you about, I recommend that you en the conversation as soon as you possibly can.Because of identity theft concerns, the telephone has become a weapon. It is just about as dangerous as a gun being held to your head. The only difference is that the ammunition that it uses is your own words. Only you can injure yourself with what you say over the phone. For this reason more than any other, I urge you to say no more than is necessary. Be simple and direct. Make it a rule with these people to always end with "Thank you, but no thank you."

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